Issue Identified - OPI-6035238
Issue Identified - OPI-6035238
June 30, 7:01pm MST
June 30, 7:01pm MST
|
July 07, 6:05pm MST
July 07, 6:05pm MST
P1 - Issue Resolved
We are sorry for any inconvenience this may have caused.
Dear Customer,
The degradation affecting your service has now been resolved.
Impact Prior to Resolution: In the US2 Data Center, travel bookings were below expected levels in new Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may have experienced an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel. Additionally, some travel configurations were being redirected to the legacy version, where the system may be functioning as expected.
Start Time:13:30 UTC on 07 July 2025
Solution: The Incident Response Team (IRT) performed a configuration change to restore service.
We are sorry for any inconvenience this may have caused. Thank you for your patience.
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SAP SE | Dietmar-Hopp-Allee
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End Time: 21:52 UTC on 07 July 2025
We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
Product Name
Affected Service
SAP Concur
Travel
Your SAP Team
www.sap.com
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