Issue Identified - OPI-6054181

Incident
August 15, 6:26am MST

Issue Identified - OPI-6054181

Status: closed
Start: August 15, 4:44am MST
End: August 15, 6:26am MST
Duration: 1 hour 41 minutes
Affected Components:
Cloud Services SAP Concur
UPDATE

August 15, 4:44am MST

August 15, 4:44am MST

SAP - P1 - Issue Identified

 

P1 - Issue Identified

 

We apologize for impacting your business and appreciate your patience while we work to resolve it.

Issue Identified

 

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Dear Customer,

We have identified a degradation affecting your service. We are working to determine the user impact and will provide information as it becomes available.

Impact: We are working to determine the user impact and will provide information as it becomes available.

Start Time: 11:18 UTC on 15 August 2025

 

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Product Name Affected Service
SAP Concur Analysis/Intelligence
SAP Concur Expense
SAP Concur Invoice
SAP Concur Travel
SAP Concur Request

 

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Keep Up to Date

Visit Personalized Concur Open to see a history of all updates related to this issue and subscribe to notification emails.

 

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Let’s Run Better Together!
Your SAP Team

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SAP SE | Dietmar-Hopp-Allee 16 | 69190 Walldorf | Germany |
www.sap.com

 

Pflichtangaben/Mandatory Disclosure Statements: https://www.sap.com/impressum

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This e-mail is sent to you by SAP SE on behalf of SAP’s legal entities worldwide and if you would like to know who your specific data controller is, please click here to e-mail WebMaster@sap.com.

This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.

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RESOLVED

August 15, 6:26am MST

August 15, 6:26am MST

SAP - P1 - Issue Resolved

 

P1 - Issue Resolved

 

We are sorry for any inconvenience this may have caused.

Issue Reported/Resolved

 

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Dear Customer,

The degradation affecting your service has now been resolved.

Impact Prior to Resolution: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: "sorry something went wrong".

Start Time:11:18 UTC on 15 August 2025
End Time: 11:35 UTC on 15 August 2025

Solution: As the Incident Response Team (IRT) was starting to investigate the issue , the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.


We are sorry for any inconvenience this may have caused. Thank you for your patience.

Product Name Affected Service
SAP Concur Expense
SAP Concur Travel
SAP Concur Invoice
SAP Concur Request
SAP Concur Analysis/Intelligence

 

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Keep Up to Date

Visit Personalized Concur Open to see a history of all updates related to this issue and subscribe to notification emails.

 

Border

 

Let’s Run Better Together!
Your SAP Team

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Border

 

 

SAP SE | Dietmar-Hopp-Allee 16 | 69190 Walldorf | Germany |
www.sap.com

 

Pflichtangaben/Mandatory Disclosure Statements: https://www.sap.com/impressum

Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt. Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.

This e-mail is sent to you by SAP SE on behalf of SAP’s legal entities worldwide and if you would like to know who your specific data controller is, please click here to e-mail WebMaster@sap.com.

This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.

This e-mail provides material about SAP products and services that are related to your contract. If your role has changed and these communications are no longer relevant, please click on this link to be removed.

To ensure you continue to receive SAP related information properly please add sap@mailsap.com to your address book or safe senders list.

Copyright |  Privacy |  Legal Disclosure


To unsubscribe from this group and stop receiving emails from it, send an email to pcc-concuralerts+unsubscribe@pima.edu.