Test System Down

Incident

April 13, 12:45pm MST

Test System Down

Status: closed

Start: April 13, 12:43pm MST

End: April 13, 12:45pm MST

Duration: 2 minutes

Affected Components:

Cloud Services Applications Campus Status Data Centers Other Other SAP Concur District Office Other Pima Jobs Banner MyCareerCenter - CSOD Downtown Campus Third-party Applications Percipio - Skillsoft PCC Web Sites DUO East Campus West Campus GSuite Northwest Campus Zoom Meetings Aviation Technology Smartsheet Application Desert Vista Campus LastPass - United States Maintenance and Security El Pueblo Learning Center Davis Monthan Education Center El Rio Learning Center 29th Street Center SSO Internet Internet Internet Internet Internet Pima.edu Internet Internet Internet Internet Internet Internet Google Meet Internet Premium Apps Other Google Drive Cloud PKI Phones Phones Phones Phones Phones Phones MyPima.edu Phones Phones Phones Phones Phones Banner Admin Pages Phones Notifications Google Calendar SMS Message Delivery Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Voice Mail Banner SSB 8 Voice Mail Sign in via Google Network - Wired Network Network - Wired Network Gmail Phone Call Delivery Network - Wired Network Network - Wired Network Network - Wired Network Network - Wired Network Network - Wired Network - Wired Network Network - Wired Network Network - Wired Network Network - Wired Network Banner SSB 9 Network - Wired Network Smartsheet Login TeamDynamix Ticketing Network - Wi-Fi Network - Wi-Fi Push Delivery Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi Network - Wi-Fi BDM/BDR Google Sites Network - WIFI SSO (Single Sign-On) PimaConnect Google Chat Core Authentication Service Degreeworks Conversations NetTutor Admin Panel Elevate Mobile App PrinterLogic Ethos Dashboards Single Sign On (SSO) Forms Virtual Desktop (VDI) D2L Sharing UC4 Mobile/API Web Application Blackboard Acalog Curriculog eLumen AccuSQL Cornerstone Enrollment Rx Pima Reports Concur Travel SNOW SCCM Touchnet HR In App DataTable Student Messaging Apps Pivot Finance Dynamic View Financial Aid Datamesh Payroll Calendar Position Control Control Center General

UPDATE

April 13, 12:43pm MST

Test System Down

We have identified an issue with your service.

Impact: We are working to determine the user impact and will provide information as it becomes available.

Start Time: April 13, 12:43pm MST

Affected System(s):

Applications,Campus Status,Cloud Services,Data Centers

Keep Up to Date
Visit https://status.pima.edu to see a history of all updates related to this issue and subscribe to notification emails.

UPDATE

April 13, 12:44pm MST

Update: Test System Down

Impact Prior to Resolution: Test system is available, but is extremely slow.

Start Time: April 13, 12:43pm MST

Update Time: April 13, 12:44pm MST

Status Update: IT is working to fix the issue. The vendor has been engaged.

We will keep you updated until the issue is resolved.

Affected System(s):

Applications,Campus Status,Cloud Services,Data Centers

Keep Up to Date
Visit https://status.pima.edu to see a history of all updates related to this issue and subscribe to notification emails.

RESOLVED

April 13, 12:45pm MST

Resolved: Test System Down

Start Time: April 13, 12:43pm MST

End Time:

Solution: The vendor has provided a solution and services have been restarted.

We have verified that service performance is stable and will now resolve the incident.

Affected System(s):

Applications,Campus Status,Cloud Services,Data Centers

Keep Up to Date
Visit status.pima.edu to see a history of all updates related to this issue and subscribe to notification emails.

If you continue to experience issues, please contact the Service Desk.

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